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The essence of Hey PC Guy!

I’m going to deviate from the normal tone of this blog and instead of talking tech, be a little more personal and talk about myself and why I started Hey PC Guy. My first real technical support job was for a 3rd party call center and I was providing support for customers of a major […]

Do You Believe in Magic?

How do computers talk to each other?   It’s not magic.  Before I studied computers and networking, I wanted to believe it was magic because I thought any other explanation would be too difficult and complicated to wrap my head around.  The reality is, it can be very easy to understand.   Let me start […]

Introduction to Malware: Part 2

  Viruses, Trojans, and Worms… Oh My!   When I started my tech support career with a major antivirus company, we were given a document with the above title. It wasn’t a large document, but it was one of the most important parts of the training. At that time, those three types of infections were […]

Introduction to Malware: Part 1

I’ve been getting a lot of questions about the differences between various forms of computer infection recently. So, I’ve decided to create a sort of glossary here explaining the different terms in a way that can be understood with just a basic knowledge of computers. Because it is such a large topice, I will be […]

Consumer Rights vs. Digital Rights

Digital Rights Management (DRM) is any method to protect the intellectual rights related to digital content. From the code wheels in old video games, to Sony’s infamous rootkit, to Apple’s FairPlay technology and even the End User License Agreements (EULAs) of various devices and software. The biggest problem with DRM is that it doesn’t work. […]